Careers at River Valley Veterinary Service

Job description:

River Valley Veterinary Services is excited to add to our front desk team! Our new team member will be a dedicated pet owner that prefers high quality vet care for their pets, has excellent phone, computer and customer service skills, plus the ability to multi task at a brisk pace. Schedule flexibility is important as shifts can start as early as 6:45 a.m. and can end as late as 6:15 p.m., with a minimum of two Saturday morning shifts per month. This is a full-time position between 30 and 40 hours per week and offers fantastic benefits that include a generous 401k match, MN PFML, pet vet discount, profit sharing, uniform allowance, CE allowance, PTO, and more. Previous veterinary clinic experience is helpful. We are AAHA accredited and are known for our excellent care of pets and their families as relationships are very important to us.

General Purpose:

CSRs are responsible for answering phones, greeting clients; and are the first impression as clients come in the building or call on the phone. We are the advocate for the client. Our responsibilities include greet clients and pets when they come through the door, assist them throughout their entire appointment, check out and assist with any follow up appointments, purchases, and payment collection. CSRs answer phones and help clients by scheduling their appointments, answering their questions or directing them to the appropriate person who can help them. CSRs are also responsible for opening and closing the building, including closing the books.

Essential Functions:

• Cordially greet arriving clients and patients, when on the phone, acknowledge the arrival of people in the reception area with eye contact
• Provide clients with accurate and thorough information about all over-the-counter products. Understand and explain internal and external parasite products as well as diets, dental products and behavior management tools.
• Keep the reception area clean and organized by dusting, picking up trash, and organizing the work area.
• Maintain constant vigilance regarding open doorways that could allow pets to escape from the facility
• Restock office supplies and products in the retail and pharmacy areas
• Establish and/or maintain a list of depleted office supplies, handouts, and medical-record supplies. Order replacement supplies or request that the office manager do so
• Keep forms, brochures, and handouts neatly stocked and readily available to share with clients
• Monitor patients’ behaviors and note potentially aggressive behaviors. Use caution when handling aggressive or potentially aggressive pets. Request assistance when needed
• Answer incoming calls and address the needs of the caller
• Scheduling appointments, answer routine questions, pricing, etc.
• Smile and maintain an even, friendly demeanor while on the job
• Provide basic grief counseling and arrange for more in-depth counseling for clients in need. Always be sensitive to background chatter or conversations that could exacerbate the anxieties and grief clients experience during euthanasia’s or deaths of their pets
• Provide support to the back of the house, Technicians and DVM’s as needed and requested
• Prepare medications and prescriptions for dispensing as directed by the doctor
• Check for and enter medical updates (spay/neuter status, immunization status, microchip number) in patients’ medical records
• Prep all incoming appointments per clinic protocol
• Assist other employees as needed, and or during slow periods. Take over for colleagues when they are called away to another priority
• Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services
• Be prepared to handle any facility emergency that may arise, including facility fire or weather-related emergencies. Follow contingency plans
• Follow established closing procedures to ensure the security of patients, staff, data, revenue, inventory, and the facility

Knowledge, Skills and Abilities:

• Interpersonal skills necessary in order to effectively and courteously manage interactions with callers, clients, and with a variety of clinic personnel
• Analytical skills necessary in order to schedule return appointments and laboratory and radiology orders, and prepare routine schedule and reports
• Ability to concentrate and pay close attention to detail when reviewing patient data in computer system, entering appointments and so forth
• Knowledge of facility and surrounding facilities to assist or direct patients to other locations.
• Computer proficient in Microsoft Office
• Enthusiasm for learning new skills
• Excellent verbal communication skills

Education

• Education: High-school degree

Experience

• Experience: 1-2 years of experience as a receptionist or customer service or a similarly related field

Working Environment

• Work environment: for the most part, ambient room temperatures, lighting and traditional equipment as found in a typical animal hospital and office environment

Physical Demands:

• Ability to lift a minimum of 50 pounds with or without assistance on an occasional to frequent basis.
• Physical activities include but are not limited to sitting for longer periods of time, keyboard and phone use, bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Proper lifting and safety techniques required.
• Ability and willingness to follow OSHA, AAHA and River Valley Veterinary Service standards and rules

Pay: $16.00 – $18.00 per hour

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River Valley Veterinary Service | Prior Lake, Minnesota

River Valley Veterinary Service is seeking a full-time Associate Veterinarian to join our privately owned, AAHA-accredited small animal practice in Prior Lake, Minnesota.

We’re looking for a veterinarian who enjoys practicing high-quality medicine, values collaboration, and wants to be part of a supportive team that genuinely enjoys working together. Whether you’re an experienced doctor or an early-career veterinarian looking for exceptional mentorship, we’d love to meet you.

Why River Valley?

We’re a progressive, independently owned practice where our doctors work together, share ideas, and support one another. Our experienced veterinarians enjoy mentoring, collaborating on cases, and helping each other grow. We believe great medicine starts with great people, and we’ve built a culture centered around professionalism, empathy, and trust.

Our highly trained technicians and client service team allow our veterinarians to focus on what they do best—providing exceptional patient care while building lasting relationships with clients.

Our Practice

• AAHA Accredited
• AAFP Cat Friendly Practice – Gold Certified
• Privately veterinarian owned
• Collaborative team of experienced veterinarians
• Strong mentorship and professional development
• Digital radiography (including dental)
• Ultrasound
• Endoscopy
• In-house IDEXX laboratory
• Therapy laser
• Advanced surgical monitoring
• Electronic medical records
• Technology-forward practice that embraces innovation

Compensation & Benefits

• $120,000 base salary plus production
• The expected annual compensation range for this position is $130,000 to $160,000.
• Full-time schedule of 30-40 hours per week
• Typical schedule is 3 ten-hour shifts per week and 1 Saturday per month
• Schedule flexibility & swapping of shifts is encouraged to allow for work/personal life balance for all DVMs
• Health insurance
• MN PFML
• Generous employer 401(k) contribution
• Paid time off
• Continuing education allowance
• Professional dues and Minnesota license reimbursement
• Uniform allowance
• Employee pet care discount
• Employer Education Assistance Plan

We’d Love to Meet Someone Who:

• Practices compassionate, high-quality medicine
• Communicates effectively with clients and teammates
• Enjoys collaborating with colleagues
• Wants to continue learning and growing
• Values a positive workplace culture

We look forward to hearing from you!

Apply Now