Updated Prescription Ordering Policy
As of 7/1/24, we will no longer be approving prescription medication or prescription diet requests for online pharmacies (Chewy, Pet Meds, Petco, PetSmart, Amazon, etc.) via fax or verbal authorization. We have experienced significant issues in communicating with these retailers, leading us to make this decision. During the transition prior to July 1st, we will continue to fax a prescription.
We do not recommend purchasing products from third party online pharmacies due to storage and handling concerns as well as questions surrounding product guarantees. We cannot have our approval of these outside prescription requests to be construed as our trust in the source or safety of the product. Our commitment to our patients and clients is always our primary responsibility. We will gladly provide you with a written prescription to submit by mail to the retailer of your choice.
Please allow adequate time to pick up the written prescription from the clinic (a minimum of 24-48 hours). We are not able to email prescriptions. We have confirmed that clients may send prescriptions in for veterinary diets electronically themselves. All other original prescriptions would need to be mailed in to the retailer with your order number.
If your pet is receiving a compounded medication through Bloomington Drug, Wedgewood or Covetrus, there are no changes to the way your prescriptions are obtained.
We partner with an online pharmacy, Covetrus (vRXPro), that works directly with the manufacturers of food and medications. Our online pharmacy offers competitive pricing and discounts. Products on this site have the same guarantee as those you purchase at our clinic. We trust this site and have software in place to streamline prescription issuing and approval. Prescription diets can be ordered directly from Purina Vet Direct or Hill’s to Home as well.
In summary, these are the three options for purchasing prescription medications or diets going forward.
- Purchase your product directly from our clinic.
- Purchase your products through the RVVS online store
- Pick up an original hard copy of the prescription and submit it to the retailer of your choice via mail (or electronic submission for veterinary diets).
Sincerely,
River Valley Veterinary Service
Updated Prescription Ordering Policy
As of 7/1/24, we will no longer be approving prescription medication or prescription diet requests for online pharmacies (Chewy, Pet Meds, Petco, PetSmart, Amazon, etc.) via fax or verbal authorization. We have experienced significant issues in communicating with these retailers, leading us to make this decision. During the transition prior to July 1st, we will continue to fax a prescription.
We do not recommend purchasing products from third party online pharmacies due to storage and handling concerns as well as questions surrounding product guarantees. We cannot have our approval of these outside prescription requests to be construed as our trust in the source or safety of the product. Our commitment to our patients and clients is always our primary responsibility. We will gladly provide you with a written prescription to submit by mail to the retailer of your choice.
Please allow adequate time to pick up the written prescription from the clinic (a minimum of 24-48 hours). We are not able to email prescriptions. We have confirmed that clients may send prescriptions in for veterinary diets electronically themselves. All other original prescriptions would need to be mailed in to the retailer with your order number.
If your pet is receiving a compounded medication through Bloomington Drug, Wedgewood or Covetrus, there are no changes to the way your prescriptions are obtained.
We partner with an online pharmacy, Covetrus (vRXPro), that works directly with the manufacturers of food and medications. Our online pharmacy offers competitive pricing and discounts. Products on this site have the same guarantee as those you purchase at our clinic. We trust this site and have software in place to streamline prescription issuing and approval. Prescription diets can be ordered directly from Purina Vet Direct or Hill’s to Home as well.
In summary, these are the three options for purchasing prescription medications or diets going forward.
- Purchase your product directly from our clinic.
- Purchase your products through the RVVS online store
- Pick up an original hard copy of the prescription and submit it to the retailer of your choice via mail (or electronic submission for veterinary diets).
Sincerely,
River Valley Veterinary Service
